Working closely with clients helps Rapid Gear meet their needs

Client service is one of Rapid Gear's secrets of success.

Rapid Gear has logged more than four decades of providing high-quality gears, gearboxes, and special purpose machinery for industrial users. But the company’s longtime success and reputation results from more than just great products and machining capabilities. The Rapid Gear team always makes a point of working closely with clients to make sure they are getting exactly what they need.

From the initial contact to the final delivery of the product, Rapid Gear forges a strong relationship with every customer to fulfill requirements to the utmost.

Convenient online quote request form

One of the ways that Rapid Gear makes the process easy for customers is the convenient quote request form on its website. This quick online form requests all relevant information from the client or prospective client, including all contact details, name of the original equipment manufacturer, model number, required delivery date, and product dimensions.

Users can even attach related drawings, pictures, or documents to illustrate what kinds of gears, gearboxes, or special purpose machinery they want to the form. In this way, Rapid Gear lets clients take control of the process right from the start, by making their needs clear and understood. The more information the client provides – such as gear and material data, or details about keyway and heat treating – the easier the process will go.

From this point on, Rapid Gear has the information it needs to get to work. Clients are consulted on every phase of the process, including assessment of the project, engineering, machining, and delivery of the final product. The customer’s exact specifications and requirements are always met. Its 40,000-square-foot facility provides a safe and harmonious environment for both employees and customers, enabling close teamwork between them.

By working closely with clients, Rapid Gear meets their needs over and over again.

About the company

Founded in 1976 and based in Kitchener, Ont., Rapid Gear provides customized gears, gearboxes, and special purpose machinery for about 2,000 customers. Industries that the company serves in Canada include mining, the military, pulp and paper, cranes and lifting, and ski-lift repairs.

For more information, contact Rapid Gear.

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