Six steps to selecting the right service partner

Time is money. So if you have a machine down and production stops, quick action is of the essence. Every wasted second is wasted dollars. Are you prepared? 

You are if you’ve selected the right service partner. When looking for service partners, make sure they offer the following six qualities and services. 

1. Know-how that covers all the technologies. Whenever machines comprise a system made up of hydraulics and drive technology, a service provider has to be familiar with all the technologies involved in order to quickly troubleshoot the defect. Improper repairs can endanger system survival, result in damage and impact occupational safety. 

2. Easy access. Make sure the service provider has a 24-hour hotline, 365 days a year, with direct access to technical service experts.

3. Short response times. A service partner not only needs to be available 24/7, but must also get to the site quickly.

4. Everything is laid out clearly. Make sure they have a clear and certified spectrum of services, and that the cost structure is clear. 

5. Quick and reliable repair service. Identifying the problem is the one thing, but it is also important to know how quickly repairs can be made. Does the service team have spares in stock or can it obtain them quickly? How long will the repair take? Repairs within 24 hours, using only factory-original spares, is something that only the parts manufacturer or authorized repair services can provide. Downtime due to a shortage of parts, extended repair periods and even improper repairs increases the costs.

6. Spares and parts. Make sure the provider uses factory original spares and factory-overhauled parts with a warranty. 

Anyone seeking service support and interested in achieving high machine availability should place his or her trust only in partners whose services are guaranteed. It could be the difference between machine uptime and downtime. 

Bosch Rexroth offers a comprehensive spectrum of services to repair, maintain and modernize heterogeneous machines.

• Tweet