Quality management is a significant factor in LAPP’s continuing success

The LAPP team values quality management highly.

LAPP has earned a solid reputation over the past six decades through groundbreaking, innovative connectivity products – which reach Canadian businesses through LAPP Canada. But great products are not the only reason LAPP gets respect. Repeat customers and positive word of mouth result from the company’s strong dedication to high quality.

The LAPP team values quality management highly. It takes the time to monitor its processes and validate results with metrics to drive its success, with a strict focus on customer satisfaction.

Striving for constant improvement

LAPP works under quality policies and practices that it deploys and communicates to all internal and external customers during all business activities. The company also provides the most advanced equipment and materials for its employees, whom LAPP trains constantly to reinforce their effectiveness.

LAPP’s high standards for quality can be classified into four main points:

• Customer-driven quality. LAPP’s customers depend on the quality and reliability of its connectivity products, and the company measures its success by customer satisfaction. LAPP strives for constant improvement of its process and procedures as it commits to meet all customer requirements and deliver products in a timely fashion.
• Continuous improvement. As an ISO 9001:2015-certified manufacturer, LAPP has adopted a broad quality-management system focusing on internal processes as well as customer feedback. Continuous improvement in all operations is the heart of this system.
• Setting new standards. LAPP has also earned UL certification, which authorizes it to perform safety tests, plus quality validation and new-product innovation, to exceed regulatory standards. The company has a state-of-the-art laboratory for mechanical, electrical, and environmental testing, ranging from air oven aging to oil resistance.
• Partnerships with customers. LAPP’s skilled team of experts offers top-notch local support for clients, before and after sales. The company also works with a large network of resellers and distributors throughout the continent. This is how LAPP continues to act as a partner with every customer who relies on its connectivity products.

For LAPP, quality management is a mix of inspection, compliance, improvement, and working closely with customers to meet all their needs.

For more information, contact LAPP.

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