New Harting VideoCall service offers real-time problem solving

Harting has been known for its superior customer service and support since it was founded in 1945. Today, the family run company remains committed to supporting customers in all phases of their projects. Its newest offering, VideoCall an Expert service, brings this support to a new level. 

Live support

Harting’s VideoCall an Expert service offers live support to customers. This is a free service available at HartingVideoCall.com. Using an Apple or Android device, or a computer, customers will be able to “Schedule a VideoCall” for a selected time in the future, or “VideoCall an Expert Now”, which allows the customer to have a face-to-face call with one of Harting’s field application engineers within minutes.

The VideoCall service is designed to reduce downtime, and the resulting loss of revenue, by eliminating the difficulty of explaining challenges over the phone. Real-time video allows field application engineers to see for themselves what the issue is. 

“We want to make problem solving simple for our customers,” said Jon DeSouza, president and CEO of Harting, Inc. of North America, “If an engineer has an issue, they can use VideoCall to show the problem to one our field application engineers and get help in real time, saving them time and headache, while increasing productivity.”

The VideoCall an Expert service supports Cisco Webex for scheduled calls, and Skype or FaceTime for immediate calls. It is available Monday through Friday from 8:00 am until 5:00 pm (CST).

A complete solution

Harting offers robust, reliable connectivity solutions to industrial markets across the globe. This newest offering proves that “reliable products and exceptional customer service go hand in hand at Harting.” 

To learn more about the VideoCall an Expert service, or any of the company’s high performance connectivity solutions, contact Harting.

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