McKessock Conveyor Solutions offers services beyond sales and installation

As a member of the Norpak Handling family, McKessock Conveyor Solutions has the capability to offer a wide range of services to its customers, from consultation, to installation, to after sales and more. The leading provider of material handling systems doesn’t rest until its customers are completely satisfied. 

Its services include:

Consulting: From initial project definition through to final handover, the team at McKessock Conveyor Solutions is there to help, ensuring its customers get the exact solution that meets their needs. In addition to making sure the most appropriate solution is provided, the experienced staff also make sure operator training, maintenance and worker health and safety needs are considered prior to installation. 

Project management: Proper management is essential to the success of a project, from commissioning to project completion. At McKessock Conveyor Solutions, team members are typically assigned to a project during the tendering stage to ensure continuity in the project. Project managers work with the sales staff as the quote is being prepared to ensure the schedule is feasible. In addition, they are responsible for ensuring all suppliers are co-ordinated to fit with the agreed upon schedule. After project completion, they can even assist with after sales service requirements.

Simulation: The in-house simulation service McKessock Conveyor Solutions offers customers is a valuable tool to prove the capabilities of a system. Simulation is also used to debug software, which reduces the time spent onsite and results in a smoother commissioning period.

Installation and commissioning: It is essential that installation is handled by professionals. This includes the scheduling of equipment to the job site to minimize the impact on existing operations, and ensuring that final commissioning is completed in as short a time as possible. The company’s site supervisors and work crews have the experience to complete the work on schedule and within budget.

After sales: McKessock Conveyor Solutions is available to help even after the system is installed and the customers are using the equipment. Whether the customer requires a spare part or service technicians, or a complete preventative maintenance program, McKessock has the experience to assist. 

To learn more about the many services it offers to its customers, contact McKessock Conveyor Solutions. 

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