Matritech’s top priorities are always customer service and high satisfaction

Matritech works right by the customer's side.

With an international reputation for quality machining provisions and components for more than 30 years, Matritech Inc. is known for great products and services. But there are other factors that contribute to the company’s longtime success. One key factor is Matritech’s unsurpassed commitment to customer service and satisfaction. The Matritech team achieves this by working so closely with every client that it serves as a virtual extension of the client’s company.

Suitable methods, efficient strategies

Matritech has a broad client base, and it dedicates itself completely to pleasing every person that enters its facility in Drummondville, Que. Quality machining provisions are one way; another way is ongoing support. Matritech always ensures that it understands every customer’s needs fully and works closely with the client during development, prototyping, and production. Staying by the customer’s side at all stages of the process allows the firm to offer the most suitable methods and recommend the most efficient strategies.

Working alongside the client helps Matritech to get the job done right every time – and suggest means of reducing costs, simplifying the production process, and bettering product quality. Customers get many advantages from this. Another strategy is using internal programs and timelines, through which Matritech keeps track of its staff activities so that they can meet deadlines and deliver parts in a timely manner. Its quality machining services always meet exact client specifications with a strict quality-control system. Matritech can provide the appropriate documents when required.

Customer service is also a high priority on Matritech’s extensive and bilingual website. Potential customers can access all of the resources they need about the company and its wide variety of products and services – from CNC machining to metal parts – through Matritech.qc.ca. Another feature on the site is a convenient quote request form that allows newcomers to ask about the costs of specific parts and services. In some cases, the site offers two- and three-dimensional illustrations of products and assemblies.

Close working relationships with customers, ongoing support, high efficiency, and strict quality control. This is how Matritech always satisfies customer needs.

For more information, contact Matritech.

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