L. & M. Precision Products: The factors that have kept it successful

L. & M. has been in business since 1962.

As Canada’s premier shop for custom parts machining, L. & M. Precision Products Inc. has enjoyed decades of success. Founded in 1962, the company continues to thrive on repeat business, as customers return for the same high-quality products and services over the years. This loyal client base is derived from many factors.

From strong leadership with strategic plans to continuous quality improvement and efficiently priced products, the company’s success is due to several established business factors.

Great quality and customer service

As an employee-run manufacturer, L. & M. has had only two presidents in its long history; this begets a unique and consistent style of leadership, with long-tenured workers who are also long-term shareholders. As a result, employees share the same goals as those of management, which directs everybody towards the same objectives of team profitability and customer satisfaction. All of the company’s leaders are capable people who can focus on the big picture while directing the day-to-day activities, and they achieve this through strategic, tactical short- and long-term plans in which they make ongoing revisions to procedures and directives.

Powerful decisions are another factor that makes L. & M. a premier custom parts machining source. Making the right business decisions involves effective communication between everybody – employees, suppliers, and customers – which includes listening, planning, action, and follow-up. The firm’s decisions have led to a highly efficient production process, and team members are always looking for new tooling, methods, and equipment to offer more competitive pricing to customers.

L. & M.’s reputation also comes from its commitment to quality assurance. The company has been ISO-registered since 1997, and it devotes time to continuous training and follow-up to documented practices. Customer concerns always result in quick action from the staff, and the fully equipped Quality Assurance Lab supports all the requirements of the ISO 9001:2015 standard.

Finally, L. & M. offers great customer service, through its experienced and knowledgeable staff. The team ensures on-time delivery of orders to every client and stays committed to total customer satisfaction. This is what drives repeat orders from customers in all industries.

For top-quality custom parts machining with great service, L. & M. is the way to go.

To learn more, contact L. & M.

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