L. & M. Precision has made customers happy for decades

Customer satisfaction is a top priority at L. & M.

Skilled craftspeople and top equipment make a production machining shop great, but long-term success comes from customer satisfaction. L. & M. Precision Products Inc. has been meeting and exceeding expectations for many clients’ needs for close to six decades now. Evidence of L. & M.’s record of making customers happy comes in the company’s collection of testimonials and answers to customer satisfaction surveys.

Supplier of the Year”

One major L. & M. customer was so impressed with its capabilities that it honoured the precision machining company with its “Supplier of the Year” award for three consecutive years. Another client, a large welding supply manufacturer, took the time to write a testimonial about how L. & M. dedicates itself to customer satisfaction with high product quality and customer service.

Communication is excellent and timely,” said Jack S., a representative from the welding firm. “It is an absolute pleasure doing business with a company with such knowledge, skill, and flexibility, especially in ever-changing economic climate/conditions.”

L. & M. offers customer satisfaction surveys to clients, to let the company know how it is doing. Many glowing responses come back from customers in a variety of industries, including oil and gas and plumbing to automotive and electrical. Examples include the following:

• “Always very accommodating to our special needs.”
• “Reliable and efficient. We appreciate the partnership.”
• “Meets and exceeds our mission statement of keeping our customers in the lead.”
• “Great supplier in every way.”
• “Everyone is great to work with.”
• “Customer service is second to none, responsive, and always friendly.”
• “Thank you for the excellent service.”

With a combined total of 85 years’ engineering experience, L. & M. constantly works with customers to redesign, improve, and innovate parts from concept to production. In one case, the precision machining company redesigned parts for a client in the plumbing sector, to allow for better function while saving 25 per cent on the original cost. With results like that, L. & M.’s track record of customer satisfaction is no surprise.

Trust L. & M. to meet or exceed all client needs every time.

For more information, contact L. & M.

• Tweet