L. & M. and the reasons for its six-decade success

Repeat customers have kept L. & M. in business.

This year marks the 60th anniversary of L. & M. Precision Products Inc., and the company’s long history further defines its role as Canada’s premier screw-machine jobbing shop. Since 1962, the company has thrived on repeat business, as customers return for the same quality products and services over and over. There are several factors in this continuing success.

From strong leadership with strategic plans to constant quality improvement and efficiently priced solutions, L. & M. cites many reasons for its unusual longevity over the decades.

Listening, planning, action, and follow-up

The company has had only two presidents in its history, as a manufacturer run wholly by its employees. This results in a unique, consistent leadership style, with long-tenured workers who are also long-term shareholders. So workers and management have all the same goals, which directs everyone involved towards the same goals of team profits and customer satisfaction. All of L. & M.’s leaders are highly capable people who focus on the big picture while directing daily activities, using strategic, tactical planning that involve constant revision to directives and procedures.

Another factor that makes the company a premier machining source: powerful decisions. Making the best business choices involves clear communication between workers, suppliers, and clients; this requires listening, planning, action, and follow-up. The organization’s decisions have led to a very efficient manufacturing process, and team members are always seeking new tools, methods, and machinery to offer more competitive prices to customers.

Commitment to quality assurance is another reason for L. & M.’s stellar reputation. ISO-registered for 25 years, the company dedicates time to constant training and follow-up to documented practices. Client concerns always result in fast action from the staff, while the fully equipped Quality Assurance Lab supports all the requirements of the ISO 9001:2015 standard.

The company also provides top client service through its experienced and knowledgeable staff. The L. & M. crew ensures timely delivery of orders to all customers and commits itself to total customer satisfaction – which spurs repeat orders from customers in all industries.

Trust L. & M. for the peak of custom machining and client service.

To learn more, contact L. & M.

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