From training to repairs, SAMES KREMLIN offers top client services

Technical assistance, repairs, and spare parts are among SAMES KREMLIN'S services.

SAMES KREMLIN is world-renowned for its industrial finishing products and solutions, which have satisfied customers for close to a century. But that is not the only thing that makes the company great. The SAMES KREMLIN team also offers several essential client services, ranging from technical support to training customers on its innovative products.

These customer services help to make SAMES KREMLIN the perfect place to go for finishing solutions: great products alongside direct support.

Helping with project plans

SAMES KREMLIN provides seven distinct services for its clients:

• Project support. SAMES KREMLIN personnel can help customers build their plans directly, from simple instruction to full simultaneous engineering. The company assists clients in implementing new processes, as well as modifying and optimizing existing ones.
• Repairs and technical support. SAMES KREMLIN has the technical expertise to provide support to customers, either by phone, by e-mail, or in person. Staff always repair products with precise components and proper procedures and tools.
• Service contracts. With a customized service plan to support any requirements, SAMES KREMLIN makes high-tech investment less stressful. Services available include line inspection, maintenance, and process optimization and upgrades.
• Spare parts. SAMES KREMLIN’s worldwide network of spare-part suppliers can fulfill any customer’s needs and extend the lifespan of production equipment. Performance, productivity, and sustainability are always the key priorities.
• Technical assistance. To minimize stoppages and reduce downtime, SAMES KREMLIN believes in forging strong, reliable partnerships with clients and supporting them anywhere with technical support. The company’s technical experts know how to find the root cause of a problem and devise an action plan.
• Test labs. With its process lab services, SAMES KREMLIN can perform in-house validation and new process developments. The company has application centres in Paris, Shanghai, Michigan, and elsewhere to test its products.
• Training. SAMES KREMLIN can train customers and distributors to use its products and solutions in optimized ways and get the best results. The company’s qualified instructors supply essential operating knowledge, product and technology training, and integrator training on selecting the right equipment for an application.

For more information, contact SAMES KREMLIN.

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