Customers applaud manufacturer’s commitment to satisfaction through quality and customer service

L. & M. Precision Products has been producing custom precision-machined products since 1962. The Toronto-based company’s success over the last 55 years is in large part due to its commitment to customer satisfaction, as the company relies strongly on its reputation for new or repeat business.

“Customer satisfaction is the main goal”, the company explains. “No product will be shipped to the customers until the product quality meets or exceeds the customer’s specifications with assurance.”

What customers have to say

L. & M. Precision Products’ customers are taking note of its commitment to quality and satisfaction. The company has been awarded “Supplier of the Year” several times, while many of its other customers share their feedback on the company’s website.

For example, one customer applauds L. & M.’s staff for “always going above and beyond” to meet its tight turnaround times. “They are courteous and professional, and very responsive to our needs”, the customer’s vice-president of sales and operation explains.

Another customer describes how L. & M. works hard to keep them satisfied. “Communication is excellent and timely. It is an absolute pleasure doing business with a company with such knowledge, skill and flexibility.”

Another customer, a buyer/planner for an industrial pump company, says that L. & M. is “always on top of things and very prompt [with] replies. Our shipments are consistent with great quality.”

A leading manufacturer

It’s easy to see why customers are so happy with the company. Its qualified staff have many years of expertise in the precision machining industry, and take great pride in producing top-quality products. Plus, the company regularly updates its equipment to meet customer needs.

To learn more, contact L. & M. Precision Products.

• Tweet