Customer service and satisfaction remain Matritech’s priorities every timeMarch 18, 2020 REDWIRE is news you can use from leading suppliers. Powered by FRASERS.
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Matritech Inc. has built a nationwide reputation for quality machining services and components since 1989. Yes, the company is known for great products and services. But that is only one of the factors that contribute to its success. Another reason is Matritech’s unwavering dedication to client service and satisfaction.
The company’s key strategy? Matritech works so closely with the customer that it acts as a virtual extension of the latter’s firm.
A wide customer base
With its wide customer base, the Matritech team dedicates itself fully to pleasing every single person that steps foot into its Drummondville, Que. plant with quality machining services. Ongoing support is part of that process: Matritech always makes sure it understands every client’s requirements fully and works closely with the customer during development, prototyping, and production. Staying right by the customer’s side at all stages of the process enables the company to provide the most suitable methods and suggest the most efficient strategy.
By working side-by-side with the customer, Matritech gets the job done right each time, while suggesting ways to lower costs, simplify the production process, and improve product quality. This benefits customers in many ways. Another key strategy to ensure satisfaction is through internal programs and timelines, through which Matritech keeps track of its personnel’s activities in order to meet deadlines and deliver parts on time. These quality machining services always meet exact customer specifications via a stringent quality-control system, and Matritech can provide appropriate documents whenever necessary.
Even on its extensive, bilingual website, Matritech makes client service a high priority. Matritech.qc.ca provides all of the resources that a potential customer could need about the company and its vast range of products and services, from CNC machining to a wide variety of metal components. The site offers a convenient quote request form for newcomers to inquire about the costs of certain services and parts. Two- and three-dimensional illustrations of products and assemblies are available in some cases.
Close working relationships, ongoing support, high efficiency, and strict quality assurance: these are the ways that Matritech continues to satisfy client needs.
To learn more, contact Matritech.