Customer satisfaction is the top priority of L. & M. Precision Products Inc.

L. & M. receives plenty of good feedback from its clientele.

L. & M. Precision Products is renowned for supplying high-quality custom precision products for many industrial users. But great products alone cannot bring more than half a century of success. Another reason for L. & M.’s solid reputation is its unwavering dedication to client service, which is always the top priority.

Customer satisfaction is the main goal of every project L. & M. undertakes, making sure that all clients gets the custom precision products they need.

A strict quality-assurance process

Customers have high standards for quality, and L. & M. approaches every custom machining project with a strong quality policy. Personnel are all committed to improving process efficiency in cost-efficient ways. Staff never ship final products to clients before ensuring product quality fully conforms to clients’ exact specifications.

L. & M. also keeps itself accessible to clients. Companies are invited to contact general manager Thomas Liew or customer-service representative Pam Peters anytime for quick price quotes on custom precision products, or answers to any other inquiries. Similarly, the customer feedback survey on the L. & M. website gives clients a chance to tell the company how it is doing – and staff always pay attention.

Evidence of L. & M.’s rapport with clients comes in the glowing testimonials it has received. For example, a representative with one welding company praises L. & M.’s communication, knowledge, skill, and flexibility. “L. & M. goes over and beyond to keep [us] satisfied,” this person writes, adding that this dedication is all the more impressive “in ever-changing economic climate/conditions.”

“L. & M. are always there for us for immediate solutions to engineering and quality issues,” notes the president of an electricity company.

A material coordinator for an aerospace company praises L. & M. staff as “great people to work with,” while the president of a fastener manufacturer calls the company a “fantastic supplier.” Finally, one major client has awarded its “Supplier of the Year” award to L. & M. for three consecutive years.

Quality, quick response, and dedication – reasons why customers trust L. & M.

To learn more, contact L. & M. Precision Products Inc.

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