Customer satisfaction a key to L. & M.’s continued success

L. & M. Precision Products has earned a reputation as a top-tier producer of high-quality, precision-machined products and machined components thanks, in large part, to its commitment to complete customer satisfaction. The company guarantees that no product will be shipped until it conforms to the customer’s exact quality assurance specifications. And its customers have taken note. 

Customer feedback

L. & M.’s customers are from diverse industries across Canada and the U.S., each with different needs. In order to ensure it continuously meets these needs, the company encourages feedback. Customer feedback is so important, in fact, that the company has a tab on its website to make feedback easy for its customers. Simply click on the “Quality” tab, and you’ll see a section dedicated to customer feedback. Here, you can read what some of its many satisfied customers have said, or request a customer feedback survey of your own. 

Many of the comments relate to the company’s quality products, accessibility and fast response time. 

“L. & M. Precision staff are always going above and beyond to meet our tight turnaround times. They are courteous and professional, and very responsive to our needs,” said an executive from Displays Co., one of its satisfied customers.

Another customer said: “L. & M. goes over and above to keep [us] satisfied, as a customer, with product quality and customer service. Communication is excellent and timely.”

And another customer noted that, “I have never had any issues with this company — always on top of things and very prompt replies. Our shipments are consistent and great quality.”

It’s this type of feedback that keeps customers coming back. In fact, much of L. & M.’s business is based on repeat customers and word-of-mouth referrals that result from its quality products and superior customer service. 

Quality is key

One of the major reasons customers are satisfied is the company’s comprehensive Quality Assurance Program. Using both automated and manual processes, the quality assurance team regularly calibrates gauges, scales and more, to ensure products are correctly sampled for quality purposes. In addition, sampling plans are created according to ISO standards, and provide regular sampling before and during product runs.

To learn more about the company’s commitment to customer satisfaction, or to request a customer feedback survey, contact L. & M. Precision Products.

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