Client service is always one of MOCAP’s top priorities

MOCAP has a live online customer support service.

Manufacturing great products is one of the reasons for MOCAP’s continued success over the past 35 years and counting. This Park Hills, MO company is a leader in providing high-quality rubber, plastic, and vinyl items such as caps, plugs, grips, and more for industry.

But another crucial trait that every company needs to rise above its competitors is a sincere dedication to customer service. In this area, MOCAP also stands out. It offers a range of flexible options for design, delivery, and support.

Live online customer service

MOCAP’s commitment to convenience starts with its online presence. For any clients who have questions or concerns, MOCAP offers live online support, allowing customers to chat directly with representatives on weekdays from 8 a.m. to 5 p.m. (CST). Users can also fill out the online contact form, to receive a reply within one business day.

The company website includes a downloadable 72-page customer catalogue with detailed information on all of its available products, so potential clients can get a good idea of their options. When ordering online, MOCAP offers same-day shipping for online purchases completed before 2 p.m. (Central Time) on regular business days. Orders for stock items placed by phone, e-mail, or fax generally arrive in Canada after four to nine business days, depending on the region.

MOCAP strongly recommends that clients request product samples before they order items, to make sure that the size, design, etc. are correct for the application, and this can also be done via an online form. The company does have a return policy for stock items, as well as made-to-order products that are defective, although a US$50 handling/restocking fee is required, as is pre-authorization for the return.

In addition to standard stock items, MOCAP also offers made-to-order products for clients with very specific needs. As made-to-order products take more time to manufacture, the lead times for shipment tend to be longer (10-12 business days for dip-molded vinyl items, 12-15 for rubber injection molded items). Of course, clients are welcome to notify MOCAP’s customer-service department about any specific delivery date they require.

To learn more, contact MOCAP.

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