Analyzing the issues and challenges of workforce management – Part 4

It is important to identify and analyze workforce challenges before upgrading to an automated system, according to Kronos.

Now you are ready to start planning your company’s upgrade from a manual workforce management system to an automated technological one. You have the pilot team assembled. But what are the specific workforce challenges that your company is facing? That is a question that you need to address before taking that big step. In the fourth chapter of Kronos Canada’s online guide to making workforce management more efficient with technology, the company offers advice on understanding your unique challenges.

Kronos’ online resource, the Kronos Workforce Management Toolkit, is a seven-step guide to making the full transition from an outdated employee-management system to the next generation of workforce-management technology.

The problems and the costs

In order to create a successful business plan for the new workforce management system, it is vital to analyze the workforce-management challenges that are specific to your organization. Such challenges could include attendance, scheduling, absence management, and/or labour analytics for strategic business decisions.

Kronos suggests sitting down with the pilot team and other stakeholders in the organization to come up with definitive answers to the following questions:

• What high-level challenges is the company experiencing regarding workforce management?
• How are these challenges interfering with the organization’s objectives?
• What is causing these problems?
• What are the costs, both financially and in productivity?
• What business objectives does the company intend to achieve when it solves these workforce problems?

Kronos cites one case in which a company uncovered a number of issues with its workforce-management process, such as time reporting, scheduling issues, and absence management. After Kronos helped the client transition to an automated workforce management system, the result was a 92 per cent decrease in unexplained worker absence.

The Toolkit explains how a Kronos Value Assessment of systems and processes can help identify all of the relevant issues, so that the upgrade to the new workforce management system can better control labour costs, raise productivity, and ensure employee compliance.

Download Analyzing Your Workforce Management Challenges or contact Kronos Canada if you have any questions.

The next step: How Workforce Management Technology Helps Solve Your Issues

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