Endress+Hauser Canada expands support with 24/7 online service portal

With Endress+Hauser’s new online service portal, customers can access remote support 24/7, with features such as a live video hookup with a company service expert as well as access to a growing knowledge database they can use to troubleshoot issues themselves.

Burlington, ON ­– With the launch of its new online service portal, Endress+Hauser Canada customers now have every day, around-the-clock online access to resources and tools to perform self-service functions and manage their support and service cases.

The key features of the online service portal at ca.endress.com include the ability for customers to: a) easily log in to open a support case and monitor its status and history;  b) solve issues by working with a company technical support expert via live feed; c) describe issues and receive a documented resolution; and d) have 24/7 access to a growing number of Endress+Hauser knowledge articles they can use to address an issue or to implement preventive maintenance practices for a particular device or measurement technology.

The online service portal represents an improved digital experience. Support is fast, easy and available online at any time, and each case registered will be handled by a support expert. In the event of an incident or unexpected downtime, the case will receive the same urgency as one reported via telephone. (The online service portal is an additional support channel, not a replacement for telephone support, or for on-site service where the latter is deemed necessary.)

Customers also can benefit from Endress+Hauser’s database of knowledge and extensive service expertise from actual support cases. The online service portal contains articles on diagnostics and troubleshooting, and on product and application know-how, such as service operations. Customers simply log in, describe the issue, and access the database to view a potential solution.

These online service features and benefits will help optimize instrumentation performance over the entire lifecycle, minimize downtime, and reduce maintenance efforts.

For more information on Endress+Hauser’s online service portal visit https://www.ca.endress.com/en/instrumentation-services/industry-support-services/instrumentation-support-canada

 About Endress+Hauser Canada

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Endress+Hauser provides sensors, instruments, systems and services for level, flow, pressure and temperature measurement as well as analytics and data acquisition. We work closely with the chemical, petrochemical, food & beverage, oil & gas, water & wastewater, power & energy, life science, primaries & metal, renewable energies, pulp & paper and shipbuilding industries. Endress+Hauser supports its customers in optimizing their processes in terms of reliability, safety, economic efficiency and environmental impact. The Group employs just over 14,000 personnel worldwide and generated consolidated sales of just under 2.6 billion euros in 2020.

Contacts:

Gail Brathwaite                                                                                       Martin Wendland

Marketing Communications Specialist                                       PR Toolbox Inc.

Endress+Hauser Canada Ltd.                                                           126 Neville Park Blvd.

+1 905 681 4372                                                                                    Toronto, ON M4E 3P8

gail.brathwaite@endress.com                                                        +1 416 830 8797

Website: www.ca.endress.com                                                      mwendland@pr-toolbox.com

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